The SuCoLo project.
Text in Easy Read.
SuCoLo is an EU project.
These 3 cities are taking part in SuCoLo:
- Merano.
- Salzburg.
- And Leipzig.
People should protect the environment when shopping.
The environment includes:
- The earth.
- The water.
- And the air.
And the SuCoLo project wants to help people to do this.
Protect the environment.
People must protect the environment.
What happens if people do not protect the environment enough?
Then the climate changes.
Those changes can cause very heavy rainfall, for example.
With climate changes people’s lives become more difficult.
That is why people must protect the environment in their everyday lives.
People can, for example:
- Travel by bike.
- Walk.
- Drive less by car.
- And buy regional fruit and vegetables.
Regional means:
The fruit and vegetables come from farms nearby.
Sometimes it is difficult for people to protect the environment.
People often need their cars though.
For example, to go shopping.
That is because SuCoLo thought:
- People should protect the environment in their everyday lives.
- And people should drive less in their everyday lives.
- But how can we help people to do this?
This is what SuCoLo does in Merano.
There are now cargo bikes from SuCoLo in Merano.
A cargo bike is a kind of bike.
A cargo bike always has a big box.
The box is either at the front wheel or at the back wheel.
People can put different things in the box.
For example, their shopping.
This way people do not have to go shopping by car.
There are 2 ways to use the SuCoLo cargo bikes in Merano:
- People can hire the cargo bikes.
- And shops can use the cargo bikes and bring the shopping to people’s homes.
Everyone can borrow these cargo bikes.
You can borrow cargo bikes for free.
Are you borrowing a cargo bike for the first time?
Then you have to register.
Register is another word for sign up.
The MOQO app will verify your telephone number.
You must send a copy of your identity card or passport to the e-mail address movetogargo@sta.bz.it.
Then you must wait up to 3 working days for the confirmation of your registration.
The cargo bikes from SuCoLo have 3 wheels.
This makes the cargo bikes very stable.
Stable means that the cargo bikes will not tip over easily.
There is also a cargo bike from SuCoLo with just 2 wheels.
The cargo bikes also have a motor.
This means that older people can ride the cargo bikes too.
There is also an electric scooter
People with disabilities can also ride the electric scooters.
You can find more information about the electric scooters here.
Shops can also use cargo bikes to bring people their shopping.
The shops can bring shopping to people’s homes.
Or the shops can take shopping to a pick-up station.
A pick-up station is a large cabinet with lots of boxes.
People can then collect their shopping from the pick-up station.
You can find more information about pick-up stations here.
Do you want to borrow the electric scooter?
You can borrow the electric scooter
also using the MOQO app.
Register to the MOQO app like
described before.
Then call Independent L.
Phone: 0039 0473 010 850
Or go to the Independent L. office.
The Independent L. office is near Merano train station.
The address is:
Via Laurin 2d
39012 Merano
The staff at Independent L. will show you:
This is how the electric scooter works.
Important:
You can only borrow the electric scooter
during Independent L.’s opening hours.
Opening hours means:
The shop is open at these times.
The opening hours of Independent L. are:
- Monday to Friday from 8:30 am to 1 pm.
- And Monday to Thursday from 2 pm to 5 pm.
Do you want to borrow a cargo bike?
The cargo bikes are parked in front of several shops in Merano.
Here you can find a list of all the shops with cargo bikes.
You can borrow a cargo bike from in front of the shops.
But you can only borrow a cargo bike during the shop’s opening hours.
Do you want to borrow a cargo bike from SuCoLo?
Then you need to use the MOQO app.
You can find more information about the MOQO app here.
Do you need help with the MOQO app?
And do you live near Bolzano?
Then you can call here:
STA – Südtiroler Transportstrukturen AG
Phone: 0039 0471 312 844
This way you can make an appointment with the STA staff.
You must go to the STA office for this appointment.
The address of the STA is:
Via dei Conciapelli 60
39100 Bolzano
Do you need help with the MOQO app?
And do you live near Merano?
Then you can call here:
Sozialgenossenschaft Independent L.
Phone: 0039 0473 010 850
This way you can make an appointment with the Independent L. staff.
You must go to Independent L. for this appointment.
The address of Independent L. is:
Via Laurin 6A
39012 Merano
You will find the SuCoLo cargo bikes at these locations:
- List with locations
You must pay attention to this when borrowing a cargo bike:
Do you want to borrow a cargo bike?
Then first check:
- Is the cargo bike damaged?
For example: Is the box broken? - Or does the cargo bike work well?
For example: Is there enough air in the tires?
Is the cargo bike damaged?
Or does the cargo bike not work well?
Then you must report the damage.
Report means:
You must tell someone about it.
Is the cargo bike parked in front of a shop?
Then you can report the damage to the shop.
You can also report the damage in this way:
- In the MOQO app.
- Or you can call this number: 0039 334 70 52 559.
- In the MOQO app.
- Or you can call this number: 0039 334 70 52 559.
How to borrow a cargo bike using the MOQO app?
You must have Bluetooth activated on your smartphone.
Book the cargo bike you want to borrow.
Choose a time.
Then you can borrow the cargo bike for this time.
You can borrow the cargo bike for the whole day (from 3 hours to 8-9 hours).
The possible number of hours depends on the opening hours of the shops.
Important:
You cannot borrow the cargo bike overnight.
- Click on the white dot.
By clicking on the white dot, you are saying:
I agree with the rules of the MOQO app.
- Then click on the “ Pay now” button. You will now see a new field.
This field reads:
“Allow MOQO to turn on Bluetooth?”
Click on: “Allow.”
Now the app says:
“Vehicle opened.”
Click on: “Continue.”
Now you can use the cargo bike.
How to park and lock the cargo bike.
Have you borrowed the cargo bike for many hours?
Then you can park and lock the cargo bike for a short time.
Caution:
The lock must not pinch the spokes of the wheel.
Is the cargo bike locked?
But did you move the cargo bike anyway?
Then an alarm will go off.
How to return the cargo bike.
Did you borrow the cargo bike from a shop?
Then you must return the cargo bike to the same shop.
And you must return the cargo bike during the shop’s opening hours.
Park the cargo bike and click „Return.“
Are you returning the cargo bike late?
Then your account in the MOQO app will be blocked.
And you cannot borrow any cargo bikes for 30 days.
If you return the cargo bike late for a second time
your account will be blocked completely.
How does the MOQO app work?
Do you want to use the MOQO app?
Then you must be over 18 years old.
You must have a smartphone (mobile phone)
The mobile phone must have these things:
- Enough battery.
- Internet.
- GPS.
- And Bluetooth.
You must have an e-mail address, too.
And you must have a valid telephone number.
Are you borrowing a cargo bike for the first time?
The cargo bikes can be used free of charge.
Did you break something on the cargo bike?
Then you must pay for it.
The operator STA will contact you and explain you everything.
How to download the MOQO app.
Do you want to borrow a cargo bike from SuCoLo?
Then you must first download the MOQO app.
Do you have an iPhone?
Then scan this QR code with your phone:
QR – CODE IOS
Do you have a different mobile phone?
Then scan this QR code:
QR – CODE Android
Have you downloaded the MOQO app?
Then open the app now.
The app will ask you:
“Allow MOQO to access this device’s location?“
Click on: “Allow.”
Search in the app for “Meran/o Cargo Bike Sharing”.
Click on: “Register.”
Then enter your information.
Do you already use the other bikes from “Meran/o Cargo Bike Sharing”?
Then you still need to register.
You must send a copy of your identity card or passport to the e-mail address movetogargo@sta.bz.it.
Then you must wait up to 3 working days for the confirmation of your registration.
Have you registered?
Then you will receive an e-mail.
Open that e-mail and click on: “Confirm.”
Think of a password.
Write this password in the app.
And click on the first 3 white dots.
By clicking on these dots, you are saying:
- The app may use my information.
- I agree with the rules of “Meran/o Cargo Bike Sharing”.
- And I am over 18 years old.
How to reserve a cargo bike.
Reserve means to book ahead of time.
You can reserve the cargo bike 45 minutes before you use it.
This way you can be sure:
Nobody else can borrow the cargo bike.
For the reservation, you need the MOQO app.
The app has a map.
Find a cargo bike on this map.
Do you need help with the map?
Then ask someone you know.
Have you found a cargo bike on the map?
Then click on the cargo bike.
Pick when you want to use the cargo bike.
You can now reserve the cargo bike for this time.
How to borrow a cargo bike.
The cargo bikes are parked in front of several shops in Merano.
Go to one of these shops.
Select the cargo bike you want to use.
And click on a time.
This is when you can borrow the cargo bike.
And please check carefully:
When does the shop close?
You must return the cargo bike 30 minutes before that time.
Click on the white dot.
By clicking on the white dot, you are saying:
I agree with the rules of the MOQO app.
You will now see a new field.
This field reads:
“Allow MOQO to turn on Bluetooth?”
Click on: “Allow.”
Now the app says:
“Vehicle opened.”
Click on: “Continue.”
Now you can use the cargo bike.
How to park and lock the cargo bike.
Have you borrowed the cargo bike for many hours?
Then you can park the cargo bike for a short time.
Have you parked the cargo bike?
Then you must lock the cargo bike.
You can use the cargo bike again later.
Do you want to lock the cargo bike?
Then you must park the cargo bike correctly.
And the cargo bike must not touch the lock.
Is the cargo bike locked?
But did you move the cargo bike anyway?
Then an alarm will go off.
How to return the cargo bike.
Did you borrow the cargo bike from a shop?
Then you must return the cargo bike to the same shop.
Park the cargo bike and click “Return.”
How do shops bring you your shopping?
Here you can find a list of shops.
These shops will bring your shopping to your home.
But you must live in Merano.
The shops use a cargo bike for this.
Is a shop bringing your shopping to your home?
Then you must pay the shop 2 euros for this.
The 2 euros are only for bringing your shopping.
You also have to pay for your shopping.
You can order different things. For example:
- Books
- Vegetables
- Flowers
- Clothing
- Paint
- Andmany other things
But some things you cannot order.
For example:
- Meat
- Fish
- Frozen things
For example: ice cream
The shops bring your shopping to your home.
Or the shops take the shopping to a pick-up station.
Do the shops bring your shopping home by cargo bike?
Then these shops protect the environment.
Do you want a shop to bring your shopping home to you?
First you must register to the platform of the orders here.
You should ask the shop how to order.
Or you can read how to order here.
Then you can:
- Call the shop.
- Orde something on the shop’s website.
- Or go shopping in the shop.
You call a shop and order something.
The shop then brings the shopping to you by cargo bike.
The shop must be part of SuCoLO.
Call the shop first.
Tell the person who works there:
Please bring my shopping by cargo bike.
The person who works there will tell you:
This is how you can pay for your shopping.
And then someone will bring your shopping by cargo bike.
You order something on a shop’s website.
The shop must be part of SuCoLO. Go to the shop’s website.
Buy what you want on the website and pay online.
Online means:
You pay on the internet.
For example, with a credit card or PayPal.
Click on: “Deliver by cargo bike.”
And decide:
I want the shop to bring the shopping directly to my home.
Or I would like to collect my shopping from the pick-up station.
You buy your shopping directly in a shop.
And you want the shop to bring your shopping to your home?
Then you can say to someone who works there:
Please bring my shopping by cargo bike.
When will the shopping arrive at your home?
Did you order your shopping before 1 pm?
Then the shopping will arrive at your home on the same day.
Did you order your shopping after 1 pm?
Then the shopping will arrive at your home the next day.
Do you need more information?
Then ask in the shop.
What is a pick-up station?
How does ordering work on a Saturday?
Did you order your shopping on Saturday before 10 pm?
Then the shopping will arrive at your home on the same day.
Did you order your shopping on Saturday after 10 pm?
Then the shopping will arrive at your home on Monday.
You cannot receive the shopping on festivities and on Sundays.
A pick-up station is a large cabinet in front of a house in Merano.
There are many boxes in this cabinet.
The shops put the shopping in one of these boxes.
And you can then get your shopping from this box.
But you must get your shopping within 24 hours.
The pick-up station is open from Monday to Friday from 7 to 19.
The pick-up station is accessible to all people.
Accessible means:
All people must be able to use the pick-up station.
That is because there are no steps, for example.
And all texts are easy to read.
People with disabilities should also be able to use the pick-up station.
Where is the pick-up station?
The pick-up station is in the courtyard of the horse racing track.
The horse racing track is close to “Merano Maia Bassa” train station.
Opposite the horse racing track is also the “MIND Meran.o” office.
The address of the horse racing track is:
Via delle Palade 86.
39012 Merano.
There is a large gate in front of the horse racing track.
Do you want to go to the pick-up station?
Then you must first go through the gate. Behind the gate, turn right.
Then walk straight ahead for 50 meters.
50 meters is about 100 steps.
This is the way from the horse racing track to the grandstand.
People watch horse races from a grandstand.
Look for stairs at the grandstand.
Under these stairs is a glass door.
The pick-up station is next to this glass door.
You can also get to the pick-up station by bike.
How does the pick-up station work?
You buy something in the shop. And the shop is part of SuCoLo.
You say to the person who works at the shop:
Please take my shopping to the pick-up station.
Then you must give your phone number
to the person who works at the shop.
Has your shopping arrived at the pick-up station?
Then you will receive a message on your mobile phone.
This message says:
- The number of the box.
- And a password.
You can open the box with this password.
The pick-up station has a screen.
You have to type the password on this screen.
Then a box opens.
Your shopping is in the box.
Now you can take your shopping.
These are the opening hours of the pick-up station:
7-19
The pick-up station is closed every Sunday.
The pick-up station is also closed on the following days:
Saturday, 26th of July
Friday, 15th of August
Saturday, 23rd of August
Saturday 27th of September
Inclusion is important for SuCoLo.
Inclusion means:
All people have the same rights.
And all people should be able to take part in everything.
For example:
People with disabilities should be able
to move around a city easily.
This is why SuCoLo said:
The pick-up station must be accessible to all people.
The SuCoLo pick-up station is located near
“Merano Maia Bassa” train station.
You can find more information about the pick-up station here.
There will be an electric scooter from SuCoLo in Merano too.
People with disabilities should also be able to use the electric scooter.
That is why the electric scooter is accessible.
You can find more information about the electric scooter here.
This is also important for SuCoLo:
People that live in the outer areas of a city should be able to travel easily.
Some people live in the center of a city.
And some people live in the outer areas of a city.
How do people living in the outer areas go shopping?
These people often have to drive to the city by car.
This is a problem for many people.
SuCoLo wants to do something for people living in the outer areas.
And SuCoLo has an idea.
The idea is called: 15-minute city.
This means:
Do you live in the outer areas of a city?
Then you should be able to get into the city in 15 minutes.
For example: by cargo bike.
This is important for SuCoLo:
- There should be more cargo bikes in the outer areas.
This way people can borrow cargo bikes.
And people do not need their cars as often. - There should be more pick-up stations in the outer areas.
This way people from the outer areas do not have to drive
into the city to go shopping.
This is what SuCoLo does for the outer areas of Merano.
SuCoLo has opened a pick-up station
near “Merano Maia Bassa” train station.
The “Merano Maia Bassa” train station is in an outer area of Merano.
This means:
People who live in Maia Bassa can pick up their shopping
at the pick-up station.
And these people do not have to travel by car.
This way, people can protect the environment.
You can find more information about the pick-up station in Merano here.
Kurhaus in Merano
SuCoLo in Salzburg and Leipzig.
Salzburg
The people of Salzburg are thinking:
Many people shop on the internet.
But how can people shop on the internet
and protect the environment?
The people in Salzburg would like to create an online shop.
An online shop is a website.
On this website, people can buy different things.
In this online shop, people should be able to see:
This is how we can protect the environment.
The people in Leipzig are thinking:
The pick-up stations should be accessible to all people.
That is why there will be a new project in Leipzig.
In this project, we will look closely at how we can make
the pick-up stations accessible to everyone.
In Leipzig, people should get their shopping brought to their homes.
The shops should bring the shopping to people’s homes
by bike or cargo bike.
And Leipzig should have a new website.
On this website, people should be able to see:
This is how we can protect the environment.
Leipzig
SuCoLo is an EU project.
The project gets money from:
- The EU
- And from the
“Ministero Italiano delle Imprese e del Made in Italy (MIMIT)”.
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